Terms of Service

Last Updated: July 2026

Welcome to Duke's Meats. These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Duke's Meats is an online retailer supplying fresh meat and related products directly to consumers within the United Kingdom.

For any enquiries, please contact us using the details provided on our Contact Us page.

2. Eligibility to Purchase

By placing an order, you confirm that:

• You are at least 18 years of age.
• The information provided during checkout is accurate and complete.
• You are authorised to use the payment method supplied.

3. Products

We make every effort to ensure our product descriptions, images, weights and prices are accurate.

Please note:

• Product images are for illustrative purposes only.
• Natural variations in colour, size, shape and weight may occur.
• Product weights are approximate unless otherwise stated.

4. Pricing and Payment

All prices displayed on our website are in GBP (£) and include VAT where applicable.

Payment must be received in full before products are prepared and dispatched.

We reserve the right to change prices at any time, although price changes will not affect orders that have already been confirmed.

5. Order Acceptance

Following placement of an order, you will receive an order confirmation email.

This confirmation does not constitute acceptance of your order. A contract between you and Duke's Meats is formed only when your order has been processed and dispatched.

We reserve the right to refuse or cancel any order where:

• Products are unavailable.
• Pricing errors have occurred.
• Fraudulent activity is suspected.
• Payment cannot be authorised.

6. Delivery

We aim to deliver orders within the timescales advertised on our website.

However, delivery dates are estimates and cannot be guaranteed.

We are not liable for delays caused by:

• Courier disruptions
• Severe weather conditions
• Incorrect customer information
• Events beyond our reasonable control

Customers are responsible for ensuring someone is available to receive the delivery where required.

7. Food Safety and Storage

Upon delivery, responsibility for the products passes to the customer.

Customers are responsible for:

• Checking products upon arrival
• Refrigerating or freezing products promptly
• Following all storage and cooking instructions provided

Duke's Meats cannot accept liability for products that have been improperly stored after delivery.

8. Returns and Refunds

Due to the perishable nature of our products, returns are generally not accepted.

Please refer to our Returns & Refunds Policy for full details regarding:

• Damaged products
• Missing items
• Delivery issues
• Refund eligibility

9. Allergens

While we take reasonable precautions, some products may be prepared in environments where allergens are present.

Customers with allergies or food sensitivities should carefully review product information before purchase.

If you require further allergen information, please contact us before ordering.

10. Website Use

You agree not to:

• Use the website unlawfully.
• Attempt to gain unauthorised access to our systems.
• Interfere with the website's operation or security.
• Copy or reproduce website content without permission.

We reserve the right to suspend or terminate access to users who breach these terms.

11. Intellectual Property

All content on this website, including:

• Logos
• Branding
• Images
• Product descriptions
• Website design
• Graphics and text

is the property of Duke's Meats or its licensors and may not be copied, reproduced or distributed without written permission.

12. Limitation of Liability

Nothing in these Terms of Service excludes liability where it cannot legally be excluded under UK law.

Subject to this, Duke's Meats shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of business
• Loss of profits
• Delays caused by third parties or circumstances beyond our control

Our total liability relating to any order shall be limited to the value of the products purchased.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described within that policy.

14. Changes to These Terms

We reserve the right to amend these Terms of Service at any time.

The latest version will always be published on our website.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.