Returns & Refunds Policy

Last Updated: July 2026

At Duke's Meats, we take great pride in the quality and freshness of our products. Due to the perishable nature of meat products, our returns and refund policy differs from that of non-food retailers.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains incorrect items, or is missing products, please contact us within 24 hours of delivery.

To help us investigate your claim, please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the affected product(s) and packaging

Once reviewed, we may offer:

• A replacement product
• A partial refund
• A full refund, where appropriate

Perishable Products

As our products are fresh and perishable, we are unable to accept returns of meat products once they have been delivered.

We cannot offer refunds or replacements if:

• You change your mind after delivery
• Products have been stored incorrectly
• Products have been left unattended after delivery
• The delivery address provided was incorrect
• Delivery instructions prevented successful temperature-controlled delivery

Delivery Issues

If your order does not arrive on the expected delivery date, please contact us as soon as possible.

Where a delivery issue is found to be the responsibility of Duke's Meats or our courier partner, we will work with you to provide a suitable resolution, which may include a replacement or refund.

Product Quality Concerns

We are committed to supplying only the highest-quality meat products.

If you believe a product is not of satisfactory quality, please contact us within 24 hours of receiving your order. We may request photographs and additional information to assess the issue.

Refund Processing

Approved refunds will be returned to the original payment method used for purchase.

Please allow 3–10 working days for funds to appear in your account, depending on your bank or payment provider.

Order Cancellations

Orders may be cancelled for a full refund before they have been prepared or dispatched.

Once an order enters production, packing or dispatch, cancellation may not be possible due to the perishable nature of our products.

Contact Us

For any questions regarding returns, refunds or delivery issues, please contact us:

Duke's Meats
📧 Email: dukesmeats25@gmail.com
📞 Phone: +44 7783 591920
🌐 Website: https://dukesmeats.myshopify.com/pages/contact

We are committed to resolving any issues fairly and ensuring you receive the quality and service you expect from Duke's Meats.